This article demonstrates how to use the LF Service Desk chatbot to update Member Contacts.
Note: Did you know that if you are an Admin for your Organization, you can edit / update your company member contacts within the LFX Organization Dashboard? Skip the ticket, do it yourself. Visit https://myorg.lfx.dev/
You can also open a ticket to update your member contacts by visiting the LF Help Center.
Remember to login with your LFID before creating a support ticket for a personalized experience and so we can authenticate your company affiliation.
Engage the LF Service Desk chatbot and click on "Contact support"
Select "Membership"
Select "Change your membership contacts"
Select the Project for which you want to update the Contact.
Click on "Create ticket - Update Member Contact Information" and provide details about the contact you want to add / change.
Complete the details in the form.
There are a variety of roles you can assign:
Authorized Signatory - The person authorized to sign Membership Agreements on behalf of your organization.
Voting Rep - The main project membership contact; also the voting member for elections. Must be an individual / can not be a proxy.
Billing - The person(s) and/or proxies who should receive a copy of the annual membership invoice.
Technical - Provides technical contributions, guidance, and advisement. Participates in Technical related activities around the Project. Contact(s) onboarded onto Project Technical Resources.
Marketing - Participates in Marketing related activities around the Project. Contact(s) onboarded onto Project Marketing Resources.
Press - Coordinates press releases and LF-member media mentions.
Legal - This contact should be your primary in-house attorney for open source matters with respect to the Project. If you do not have in-house counsel, please leave this blank.
PO Contact - Secures and provides Purchase Orders if required.
Event Sponsorship - Membership Contact for Project Event Sponsorship Opportunities.
Example:
If the person who will be replaced has retired / left your organization, let us know in the ticket so we can update our records across multiple Projects.
If there are multiple contacts that you would like to update, just repeat the details (or create several tickets).
Select "Create ticket"
A summary of your ticket will be displayed. A copy will be sent to your email address.
Once you have created a ticket, we will assign it to the right person and you'll get a reply soon. You'll be able to track resolution of your ticket here or via email notification.